Customers Care
What is the return policy ?
We want you to be completely satisfied with your purchase. If for any reason you aren't, please let us know—we’ll do everything we can to make it right. You can reach our team anytime at sanctumtathaa@gmail.com.
Are any purchases final sale ?
Please note that certain items, such as clearance, promotional, or customized products, may be final sale and non-returnable. Final sale status is explicitly marked on the product page or specified at checkout. If you have questions about a specific item, please feel free to reach out to our team by sanctumtathaa@gmail.com
When will I get my order ?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location, but we aim to deliver your order within approximately 7 business days. Please note that shipping times may occasionally vary due to carrier delays or logistics fluctuations.
Where are your products manufactured ?
Our incense products are handcrafted in the high-altitude Mustang region of Nepal. We gather wild-harvested Himalayan botanical ingredients—such as high-altitude saffron, cedarwood, juniper, and sal resin—directly from the valley, grind them with glacial meltwater, and hand-roll them using traditional methods with zero synthetic binders or charcoal.
How much does shipping cost ?
We offer free standard shipping on all orders. Your discount is automatically applied at checkout—no hidden fees or surprises before you purchase.